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Delivery Times

We will process your order within 3-5 business days following payment in cleared funds. 

Payment by online banking is usually cleared the next business day after your payment has been transferred.

We will send you an email notifying you when your order has been shipped. Please allow up to 7 working days for delivery.

Returns Policy

We hope that you will be delighted with your Infinite Frangipani NZ purchase. If you change your mind about your purchase, you are welcome to return your product to us within 20 days of your purchase date in brand new unused condition.

Refund - if product returned is in a new, unused and resalable condition not opened or unwrapped. 

HOW TO MAKE A RETURN VIA POST:

  • Check that you meet the above return conditions. 
  • Find your order/receipt number. If you purchased online, it can be found on your confirmation email. 
  • Please contact our customer experience team on info@frangipani.co.nz and we'll help you to place the return. 
  • Package your items securely and drop off your return at your local Post Office. We recommend using a tracked service to ensure your return reaches us safely. 

Please note: returns are at the expense of the customer. 

Consumer Guarantees 

Our products come with the consumer guarantees found in the Consumer Guarantees Act which cannot be excluded. The consumer guarantees are not affected by our change of mind policy above. 

In the unlikely event that you receive products from us that do not comply with the consumer guarantees, we will provide a remedy in accordance with the Consumers Guarantees Act. 

Infinite Frangipani NZ will require proof of purchase before providing a remedy under the Consumer Guarantees Act. 

FAQS 

What can I use as proof of purchase?

You may use any of the following as proof of purchase: 

  • Register receipt or e-receipt tax invoice 
  • Any other proof of purchase of the relevant product 

How will I receive my refund? 

All refunds will be processed via direct credit. 

How long will my return take? 

For returns via post, products typically take 2 to 7 business days to reach our company. We recommend returning items with tracking and a signature required on delivery to ensure your order is returned to us safely. 

Once we have received your return we will process your exchange or refund in 5 to 7 business days. Please give approximately 3 days for the funds to clear back into your account.

Privacy

The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you have purchased or contacted us through or page or opted in the the newsletter. You can unsubscribe at any time.

We collect personal information from you, including information about your: name contact information billing or purchase information.

We collect your personal information in order to: Send and fulfill orders & contact buyers 

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at info@frangipani.co.nz 

 

Responsibility of goods on courier or post.

Ownership of the goods being sent via post or courier is no longer the responsibility of Infinite Frangipani once it has been collected or delivered to the courier or NZ Post. We will provide an email advising that the goods have been sent and this will include the tracking details from our chosen form of transport.  Infinite Frangipani NZ is not responsible for any loss or non delivery of goods sent, but will assist with tracking where the package/parcel has gone.



Contact Us For More Information
Web: https://www.frangipani.co.nz
Email: info@frangipani.co.nz
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